SHIPPING

DO YOU SHIP INTERNATIONALLY?

Yes, we do.

WHEN WILL I RECEIVE MY ORDER?

Free DHL Express shipping :  2-3 business days from the date that it is shipped 

 

WHEN WILL MY ORDER SHIP?

1 business day of the date of purchase. Shipping times may vary due to availability of merchandise. As soon as your order ships you will receive an email confirmation to the email address you entered on your order. Our customer service hours are Monday through Friday 9am to 5pm (Paris time). We are closed on weekends.

   

MY PACKAGE WAS STOLEN, WHAT DO I DO?

We are not liable for any misplaced or stolen packages. If the address provided to us upon checkout matches the exact address we have shipped your order to, and your tracking number reads as successfully shipped - we are not held responsible if your package has been misplaced. Stolen / lost packages are nonrefundable. Certain misunderstandings may apply but evidence must be recorded, please contact customer service and we will try our best to assist you with this matter. 

 

WHAT ARE THE INTERNATIONAL TAXES AND DUTIES?

All countries have different rules regarding taxes and duties so we are unable to tell you exactly what duties you may be required to pay as this is determined on import by customs officials. You will not always be required to pay duties or import tax.

Duties rates vary depending on the value of the goods, what they are made of and where they are made. 

We are not held liable for any customs fees in your country, holding times, unclaimed parcels or incorrect shipping information provided.

If you decide not to pay import taxes or duties and choose to reject the parcel, you will not be refunded for your order.